Non-Verbal Communication - Key Concepts

Non-verbal communication - Telling others what we are thinking,feeling, or planning by some recognised body movement. It can be conscious or subconscious.

This is usually in one of two ways :

1 - Body Language

• Communicating something physically through our body, such as gestures
• These can be technical ( such as a police officer diverting traffic with arm movements) or coded (such as sign language)

2 - Facial Expressions

• Communicating through the movement of muscles in the face

Facial expressions, posture and gestures form 55% of our communication, tone of voice forms 38% and words form 7%.