Non-Verbal Communication - Applications (Social Skills Training)

Social skills training is used in the rehabilitation of offenders, as an attempt to help them resist peer pressure and avoid conflict.

• Modelling - The trainer demonstrates the correct behaviour, and the offender watches
• Practice - The offender imitates the behaviour, a roleplay may be used
• Feedback - The trainer comments on the offender's performance, reinforcing good social skills
• Homework - The skill is transferred to real life, and the offender reports back

It is also used to manage conflict, and employees are trained so that they can do so.

This is also used in customer service training, so that the employee can create a good impression.